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Privacy Policy

1. Introduction

Welcome to Pean! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect information that you voluntarily provide, such as your name, email address, and payment information, as well as automatically collected data such as your IP address, browser type, and interaction data.

When you use our AI tools, we may also collect and process the content you upload, including but not limited to video files, audio files, images, PDF documents, text documents, and other content necessary to provide our AI-powered services.

3. AI Tools Data Processing

When you use our AI-powered tools, we process your uploaded content (videos, audio, images, PDFs, documents, etc.) to provide the requested services. This processing includes:

  • Temporary storage of uploaded files during processing
  • Transmission of content to AI service providers for analysis and generation
  • Storage of processing results and generated content
  • Analysis of content to improve our services

Your uploaded content is processed securely and is only used for the purpose of providing the requested AI services. We do not use your content to train AI models without your explicit consent.

4. How We Use Your Information

We use your information to provide and improve our services, respond to inquiries, process transactions, and for analytics.

Specifically for our AI tools, we use your uploaded content to:

  • Generate summaries, transcripts, and analyses
  • Process and transform your content using AI
  • Provide personalized recommendations and insights
  • Improve the accuracy and performance of our AI models

5. Sharing of Information

Pean does not share your personal information with third parties except as necessary to fulfill services (e.g., payment processing) or as required by law.

To provide our AI-powered services, we may share your content with third-party AI service providers (such as OpenAI and other AI model providers) solely for the purpose of processing your requests. These providers are contractually obligated to handle your data securely and in accordance with applicable privacy laws.

6. Third-Party AI Service Providers

Our services rely on third-party AI service providers to process your content and generate results. When you use our AI tools, your content may be transmitted to these providers for processing. We carefully select providers that maintain high standards of data security and privacy protection.

These third-party providers are required to:

  • Process your data only for the purpose of providing our services
  • Implement appropriate security measures to protect your data
  • Comply with applicable data protection laws and regulations
  • Not use your data for their own purposes without your consent

7. Data Security

We use industry-standard security measures to protect your information. However, please be aware that no data transmission over the internet is completely secure.

8. Data Retention Policy

We retain your uploaded content and processing results for a limited period to provide our services and improve user experience. Specifically:

  • Uploaded files are temporarily stored during processing and automatically deleted after processing is complete, typically within 24 hours
  • Processing results and generated content may be stored for up to 90 days to allow you to access your history and results
  • Account information and usage data are retained as long as your account is active
  • You may request deletion of your data at any time by contacting us at [email protected]

After the retention period expires, your data will be permanently deleted from our systems, except where we are required to retain it for legal or regulatory purposes.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your data, such as access, correction, deletion, and opting out of data collection. Contact us to exercise your rights.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

11. Changes to This Policy

We may update this Privacy Policy periodically. By continuing to use our website after changes are posted, you agree to the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].

  • Effective Date: July 18, 2025 at 1:07 PM
  • Last Updated: July 18, 2025 at 1:07 PM
Privacy Policy | Pean